The roles and responsibilities of members in the practice that support the hospital mission will be outlined for development. The role of a veterinary practice manager, as well as a complete job description, will be reviewed. Responsibilities that will be covered include personnel management, remuneration strategies for effective compensation, rewards and recognition programs, and employee benefits along with pet care support.

Effective interviewing skills and questions to get the right fit and reduce staff turnover. Other areas include the ability to increase productivity, better staff recruitment, improve appraisal systems, establish training agendas for employees, employee scheduling, and an employee handbook. Conducting the exit interview and proper discharging techniques can be established.

Planning and directing performance by proper delegation, job training techniques and orientation procedures. Tools and techniques will be taught to improve the delivery of your hospital’s standards of care and customer service. Team building exercises to promote better team work and cooperation will be introduced and reviewed for use in the practice.

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